Guest Services Officer

The Guest Services Officer works directly at the reception or purser's desk, serving as a frontline representative for the cruise line. They handle a wide range of guest requests, including check-in/out, resolving account queries, making reservations, providing ship and port information, and generally addressing all passenger needs.


Search Results: guest services

24 jobs found  |  Page 1 of 5

  1. Lead Navigator

    Provides guest-facing leadership supporting the Guest Services Director; resolves guest concerns, promotes OceanMedallion/MedallionClass products, delivers service excellence and public presentations onboard.

    April 3, 2026 - Princess Cruises - English

  2. Jr Asst Purser (Japanese Speaking)

    Provide Japanese-speaking guests with frontline support at the Guest Services desk, handling inquiries, complaints, translations, and follow-up while maintaining published desk hours.

    April 3, 2026 - Princess Cruises - English

  3. Cruise Ambassador Mandarin Speaking for MSC Cruises

    Serve Mandarin-speaking guests onboard Msc as an ambassador, provide guest liaison services, host events, assist excursions, operate hospitality desk, and support entertainment.

    April 1, 2026 - V.Ships Leisure - English

  4. Guest Services Officer Italian speaking for Royal Caribbean International

    Deliver exceptional guest support aboard Royal Caribbean ships, resolving issues, managing accounts and cash services, assisting with immigration and information to ensure outstanding passenger satisfaction.

    March 31, 2026 - V.Ships Leisure - English

  5. Guest Service Agent (English & German - speaking)

    Provide front-line guest reception and support on MSC Cruises, handling inquiries, bookings, complaints, and coordinating with departments to ensure high guest satisfaction throughout voyages.

    March 31, 2026 - Security Wofsg - English